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Discussion topic: Paying for 900mbps getting 45.5

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This message was authored by: Tommy66

Message posted on ‎09 Aug 2026 04:05 PM

Paying for 900mbps getting 45.5

Why is it I'm paying for 900mbps but getting 45.5mbps there's 8 devices on the broadband and it's useless 

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎09 Aug 2026 04:07 PM

Re: Paying for 900mbps getting 45.5

Posted by a Superuser, not a Sky employee. Find out more

@Tommy66  How are you doing the speed tests?    What does the MySky app show as Sky system will show the speed to your hub, not beyond.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: TimmyBGood

Message posted on ‎09 Aug 2026 04:20 PM - last edited: ‎09 Aug 2026 04:25 PM

Re: Paying for 900mbps getting 45.5

Posted by a Superuser, not a Sky employee. Find out more

@Tommy66 

 

That's 900Mbs (minimum 600Mbs) as far as the Hub over optical fibre and ethernet cable, not on WiFi from it.

 

The 'WiFi Guarantee' (if you have the WiFi Max subscription supplement on the broadband account) is for an underwhelming 25Mbs 

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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