Paying for 500mbps and getting 290mbos

[Zaff]

I'm paying for the 500mbps Fibre, but I'm 9noy getting 290mbps... If that's the best I can get can you downgrade my package accordingly please 

[Highlinder]

@Zaff  How is the device you are getting this speed connected to your network? is it via ethernet (hardwire) or via Wi-Fi?

[TimmyBGood]

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@Zaff wrote:

If that's the best I can get can you downgrade my package accordingly please 

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The next lowest band would be a maximum of 150Mbs delivered to the Hub, so a significant reduction on what you are seeing now.

[peter-marlow+1966]

500mps  is the speed  to the hub, and we are all  customers  here, you need to ring sky about  this as it sounds like a problem  with  the  fibre  optic  cable, I had it installed  in January  this year  and the lowest speed  I got the the hub was 498mps, I am now on full fibre  gigafast sky broadband 

[peter-marlow+1966]

Have you  used the my sky app to check your  Internet  service