Discussion topic: Internet not working

This message was authored by: CarolDonn · ‎25 Mar 2024

I have no internet, I have reset the router and switched it off. There is an intermittent red flashing red light. Sky says everything is fine, but it almost definitely not!

This message was authored by: cookiemonsteruk · ‎25 Mar 2024

@CarolDonn

If you use the service checker on your my sky app you would need to use 4g/5g mobile data . Hopefully if it finds a fault it should let you report it

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This message was authored by: caesarome · ‎25 Mar 2024

@CarolDonn

Run the test here to see if a fault is found:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

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This message was authored by: Donz86 · ‎25 Mar 2024

Wifi working but not connected to Internet ive turned it off and on even ran test yet there coming back saying everything is fine doesn't help my mobile signal is none existent so can't even ring 😑

Discussion topic: Internet not working

Internet not working

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