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Message posted on 23 Apr 2024 06:03 PM
The parental controls are not showing in the MySky app. Can anyone help?
Message posted on 23 Apr 2024 06:17 PM
@RichardP19a
Do you subscribe to WiFi Max and have the white Max Hub in use?
Message posted on 23 Apr 2024 06:47 PM
Yes, all set up today.
Message posted on 23 Apr 2024 07:07 PM
Unfortunately it's not unknown for the app to be slow in populating with the relevant tab(s)
Message posted on 23 Apr 2024 07:22 PM
How long does it take as a rule?
Wondering how long to wait before flagging it to tech support
Message posted on 23 Apr 2024 07:44 PM
I'd suggest leaving it until at least tomorrow morning.
Message posted on 23 Apr 2024 09:13 PM
I changed over to sky max hub on 17th April and I'm still waiting for the new settings. Been checking everyday and nothing yet. I need to lower my WiFi security level so I can play on my console.
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