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Discussion topic: Parental Controls can’t change

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This message was authored by: Bmc25

Parental Controls can’t change

My sky max hub appears to have parental controls / restrictions on online searching but we haven't implemented these, nor do we appear to be able to change them 

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This message was authored by: Chrisee

Re: Parental Controls can’t change

Posted by a Superuser, not a Sky employee. Find out more

@Bmc25 to use the parental control functions on the Wifi Max hub you have to buy Sky's WiFi Max bundle after which Sky will add the controls in the My Sky app.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: Bmc25

Re: Parental Controls can’t change

Is there no way to turn them off as 3 adults living in a house share haha

This message was authored by: Chrisee

Re: Parental Controls can’t change

Posted by a Superuser, not a Sky employee. Find out more

@Bmc25 the controls on the hub are not active unless turned on but you maybe confusing those with Sky's Broadbsnd Shield which is set to age 13 by default as Ofcom requires. You can change those settings in the My Sky app if you are the account holder the control in the product options section.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by: TimmyBGood

Re: Parental Controls can’t change

Posted by a Superuser, not a Sky employee. Find out more

@Bmc25 

 

I suspect you are referring to Sky Broadband Shield, which is an age-based internet filter.

 

The Parental Controls are to set time limits, not content restrictions.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by: TimmyBGood

Re: Parental Controls can’t change

Posted by a Superuser, not a Sky employee. Find out more

@Bmc25 

 

https://www.sky.com/help/articles/sky-broadband-shield-start 

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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