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Discussion topic: Parcel not received from Royal Mail

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This message was authored by: JP1962

Message posted on ‎20 Aug 2025 11:43 AM

Parcel not received from Royal Mail

Royal Mail claim they have delivered the Sky package but the picture clearly shows this is not my house

the Openreach engineer is due Fri afternoon 

please advise 

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎20 Aug 2025 11:56 AM

Re: Parcel not received from Royal Mail

Posted by a Superuser, not a Sky employee. Find out more

@JP1962  You'll need to speak to Sky as we are customers here.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Chrisee

Message posted on ‎20 Aug 2025 11:57 AM

Re: Parcel not received from Royal Mail

Posted by a Superuser, not a Sky employee. Find out more

@JP1962 you will need to call Sky and report the missed delivery. The engineer will be able to do the work without the hub but you wont be able to use tge service until Sky sends a replacement. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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