PaloAlto GlobalProtect

[Erdbeerfelder]

I am having real difficulty connecting to the Paloalto GlobalProtect product to allow me to access my work systems. Does anyone have any suggestions to help. I keep getting 'The network connection is unreachable or the portal is unresponsive. Check the network connection and reconnect'

[JimM1]

@Erdbeerfelder As it say's you need to check that the security portal is up and running, this is nothing that sky would be blocking.

[TimmyBGood]

@Erdbeerfelder 

Are you using a white Sky Max Hub?

[Erdbeerfelder]

Yes I am

[TimmyBGood]

@Erdbeerfelder 

In that case the pinned post at the top of this forum is relevant.

https://helpforum.sky.com/t5/Broadband/Having-problems-with-a-3rd-party-VPN-and-have-a-Hub-6/td-p/48... 

Typically the issue is the deployment by Sky of IPv4 address sharing through Map-T on broadband circuits that land on a Max Hub.

[Erdbeerfelder]

Thank you, I'll take a look at the post.

[Carlbrennan]

Same issue on black sky router. Exact same message and when I try to connect to landing page for vpn I get this: 

 if I disconnect and connect via my phone it instantly works...???

[Amber714]

Did you get a resolution to this? I have the same issue 

[Erdbeerfelder · Accepted solution]

Yes, a Sky engineer sorted it for me in the end. It took a while to get to the right person as I recall but they knew what the issue was and were able to fix it.