Discussion topic: Paid wifi bill but still isn’t on after 2/3 days

This message was authored by: James306 · ‎08 Oct 2024

I paid my Sky wifi bill on Friday last week and it is now the Tuesday and it still hasn't come back on. Money has definitely been taken out my account for the payment and after some research it said it could take UP to 24 hours for it to come back on, but it has been way more than that. Help please?

This message was authored by: jamesn123 · ‎08 Oct 2024

@James306

How long was your bill overdue? If its overdue for too long Sky will have it disconnected and then it can take time for the line to be reconnected.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.

This message was authored by: caesarome · ‎08 Oct 2024

@James306

Have you also setup a continuous payment method like a credit/debit card or a direct debit as this will need doing even if you previously had this set up.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

This message was authored by: Daniel0210 · ‎08 Oct 2024

@James306
If your payment is two or more weeks overdue you will have to pay the next bill as well. It’s worth noting that it you’re in arrears for 56+ days Sky can fully terminate your subscription.

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: Paid wifi bill but still isn’t on after 2/3 days

Paid wifi bill but still isn’t on after 2/3 days

All Replies

Re: Paid wifi bill but still isn’t on after 2/3 days

Re: Paid wifi bill but still isn’t on after 2/3 days

Re: Paid wifi bill but still isn’t on after 2/3 days

Was this discussion not helpful?

Search Sky Community

Start a new discussion