Paid wifi bill but still isn’t on after 2/3 days

[James306]

I paid my Sky wifi bill on Friday last week and it is now the Tuesday and it still hasn't come back on. Money has definitely been taken out my account for the payment and after some research it said it could take UP to 24 hours for it to come back on, but it has been way more than that. Help please?

[jamesn123]

@James306 

How long was your bill overdue? If its overdue for too long Sky will have it disconnected and then it can take time for the line to be reconnected.

[caesarome]

@James306 

Have you also setup a continuous payment method like a credit/debit card or a direct debit as this will need doing even if you previously had this set up.

[Daniel0210]

@James306 
If your payment is two or more weeks overdue you will have to pay the next bill as well. It’s worth noting that it you’re in arrears for 56+ days Sky can fully terminate your subscription.