Paid an engineer

[Ebony180]

Hi so i paid for an engineer to come out to my home to fit a landline so i could get broadband but it's just been refunded, any ideas as to why? or should i just ring them? 

[Chrisee]

@Ebony180 yes contact Sky as it sounds like Openreach have declined the order. They will do this if the cost of fitting a line exceeds the standard amount or there are particular issues like lack of capacity locally.

You can possibly find out why by entering your full address into the following checker, if you would like help understanding the result post thectablecand first three lines of the notes after removing the referencecto your address see . Openreach Checker

[TimmyBGood]

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@Ebony180 wrote:

 so i paid for an engineer to come out to my home to fit a landline 

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That would be unusual unless you were paying a standard fee for an evening or weekend appointment.

Openreach would want to charge for a complex installation which exceeds their £1800 per property limit, but they'd always provide a survey and formal quote first with the option for the householder to accept or reject ECCs (Excess Construction Charges)

[Ebony180]

It was a 1-6pm job on the 4th september 

[cookiemonsteruk]

@Ebony180 

I too thought it was free when you have the broadband boost subscription

Complete the form in the link that @Chrisee gave you it will detail any issues

[Ebony180]

I called sky and they said its still active and it will be done, they didn't say if there was a reason why it's been refunded 

[cookiemonsteruk]

@Ebony180 

Was the fee paid to openreach or sky?

Do you have broadband boost or sky max wifi?

I wonder did they make a mistake and refund it

[Ebony180]

I called sky and they took the payment, i dont know what one i have only that i'm paying for a broadband package 

[cookiemonsteruk · Accepted solution]

@Ebony180 

Check my orders in your my sky app for updates

Otherwise if sky haven't given you indication that the date has changed to a week day or has said that the order has been cancelled  just wait until the activation day