Discussion topic: PS5 IP Packet Fragmentation
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Message posted on ‎10 Jun 2024 04:38 PM
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PS5 IP Packet Fragmentation
Dear Sky
My PS5 has a problem with the connection - The router you're using might not support IP packet fragmentation, and some network features of your PS5 might be restricted. For details, contact the router manufacturer.
I tried to contact the Sky but they didn't help me at all. What should I do? I need it to be solved soon as possible.
Many thanks
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All Replies
Message posted on ‎10 Jun 2024 05:24 PM
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Re: PS5 IP Packet Fragmentation
@Ismael1 wrote:Dear Sky
Nope, other customers on here.
Is it actually giving an issue?
Can you change the MTU setting on the PS5? (The PS5 is attempting to send large packets)
Message posted on ‎10 Jun 2024 05:31 PM
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Re: PS5 IP Packet Fragmentation
From another forum:
The solution is probably to go into the network settings on the PS4 and lower the MTU (Maximum Transmission Unit) from 1500 to 1492, and if that doesn't help then try 1472.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on ‎10 Jun 2024 06:05 PM
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Re: PS5 IP Packet Fragmentation
I did and it's still the same problem.
Message posted on ‎10 Jun 2024 06:06 PM
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Re: PS5 IP Packet Fragmentation
Message posted on ‎10 Jun 2024 07:04 PM
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Re: PS5 IP Packet Fragmentation
Have you actually got an issue or is simply the PS5 noting that the router doesn't support large MTU's?
Message posted on ‎10 Jun 2024 07:26 PM
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Re: PS5 IP Packet Fragmentation
It's my first time getting this news this week, and it has never happened before. Some games work well, and some games play very slowly.
Message posted on ‎11 Jul 2024 04:35 PM
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Re: PS5 IP Packet Fragmentation
It looks like the Sky won't be helping me to solve the problem. Why didn't the sky technicians help me, a deaf person? Does it mean the sky technicians don't know how to fix it? We customers deserve to hear anything from the sky staff.
Message posted on ‎11 Jul 2024 07:37 PM
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Re: PS5 IP Packet Fragmentation
@Ismael1 wrote:
Why didn't the sky technicians help me, a deaf person?
If you haven't done so already, I'd suggest registering with the the Sky Accessibility Service
Does it mean the sky technicians don't know how to fix it?
Quite possibly: Sky is a mass-market ISP and very unlikely to be able to offer specialist advice on an obscure topic.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on ‎11 Jul 2024 07:42 PM
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Re: PS5 IP Packet Fragmentation
Are you actually experiencing issues, or just seeing that message?
There must be many other PS5 users on Sky Broadband (which has around six million subscription households) and I don't recall any similar posts.
How is the console connected to your Sky Hub?
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on ‎15 Jul 2024 01:02 PM
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Re: PS5 IP Packet Fragmentation
Yes, I have an issue with this; sometimes there is a delay whenever I play online gaming.
I don't know who can help me solve this problem.
Message posted on ‎09 Apr 2025 03:46 PM
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Re: PS5 IP Packet Fragmentation
I have the same problem did you fix it ?
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