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This message was authored by: Church+Steve

Hub Service and Security Updates

I've received a letter which says my hub no longer receives service and security updates.  It advises me to visit the portal for review my options, but I can't see anything about this on the portal.  What are my options? 


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This message was authored by: Daniel0210 Answer

Re: Hub Service and Security Updates

Posted by a Superuser, not a Sky employee. Find out more

@Church+Steve 

There should be a URL quoted at the foot of the letter. When you go to this, there's a dropdown option to change your hub.

 

Take a look at your options: / Change your hub

 

If that doesn't work you'll need to call Sky to arrange it.

 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

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This message was authored by: Daniel0210 Answer

Re: Hub Service and Security Updates

Posted by a Superuser, not a Sky employee. Find out more

@Church+Steve 

There should be a URL quoted at the foot of the letter. When you go to this, there's a dropdown option to change your hub.

 

Take a look at your options: / Change your hub

 

If that doesn't work you'll need to call Sky to arrange it.

 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

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Reply