Broadband
0

Discussion topic: PON light red - how do I get support?

Reply
Selwynha
What's this?
This message was authored by Selwynha This message was authored by: Selwynha

PON light red - how do I get support?

‎20 Jan 2024 02:36 PM

PON light red with no guidance on how to get support? Only had Sky for two weeks so not looking good 😞

Report post
Post 1 of 3
1,563 Views
Reply
0 Likes
Reply

All Replies

Highlinder
What's this?
Superuser
This message was authored by Highlinder This message was authored by: Highlinder

Re: PON light red - how do I get support?

‎20 Jan 2024 06:32 PM

Posted by a Superuser, not a Sky employee. Find out more

@Selwynha  You need to call Sky and report this fault.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Report post
Post 2 of 3
1,538 Views
Reply
0 Likes
Chrisee
What's this?
Superuser
This message was authored by Chrisee This message was authored by: Chrisee

Re: PON light red - how do I get support?

‎21 Jan 2024 09:01 AM

Posted by a Superuser, not a Sky employee. Find out more

@Selwynha the red PON light means you have lost the optical signal from the exchange so is not a Sky fault and would have happened with any isp using that line. Sky will get Openreach to check the connection after you report it..

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Report post
Post 3 of 3
1,524 Views
Reply
0 Likes
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion