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Discussion topic: PON light red - how do I get support?

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This message was authored by: Selwynha

Message posted on ‎20 Jan 2024 02:36 PM

PON light red - how do I get support?

PON light red with no guidance on how to get support? Only had Sky for two weeks so not looking good 😞

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This message was authored by: Highlinder

Message posted on ‎20 Jan 2024 06:32 PM

Re: PON light red - how do I get support?

Posted by a Superuser, not a Sky employee. Find out more

@Selwynha  You need to call Sky and report this fault.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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This message was authored by: Chrisee

Message posted on ‎21 Jan 2024 09:01 AM

Re: PON light red - how do I get support?

Posted by a Superuser, not a Sky employee. Find out more

@Selwynha the red PON light means you have lost the optical signal from the exchange so is not a Sky fault and would have happened with any isp using that line. Sky will get Openreach to check the connection after you report it..

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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