PON light red - “break in the fibre”

[Lauren9411]

Hello, 

we've had Zzoomm internet company down our street for a couple of days, they were doing something outside mine and my neighbours house yesterday. Since they left, we lost our internet connection.. 

the PON light is red, I've checked the wiring as this goes through our garage and to the openreach box at the front of our house, and can't see an issue. 
I've contacted Sky who've booked an engineer visit for Monday. 

is it possible zzoomm have cut our connection/wiring somehow? I haven't had chance to ask our neighbours if they've had issues yet but we weren't notified of any work to be happening that would affect our internet use! 

[Chrisee]

@Lauren9411 it is quite likely that Zzoom have broken your connection. Openreach should deal with the issue and will bill Zzom if the break is their fault.