PON light is red on the openreach box

[Crik]

@Skycustomerservices

[GD1]

@Crik  Your post has been moved from the accessibility forum as  that is not for broadband issues, your also not tagging Sky Customer service by using @Skycustomerservices, this is a customer helps customer forum, not a direct route to Sky customer services.

[Chrisee]

@Crik the red light indicates a fault with the fibre network which requires Sky to get Openreach to investigate so I am escalating your post to the Sky team who support thecforum who will send you a message inviting you onto a private chat to get this sorted. Look out for a chat icon appearing on the pages innthecforum. 

[Greenfingers001]

Thanks for escalating this. We’ve sent @Crik  an invite to chat.

[Crik]

Thanks for your help, had an engineer on site at 9am who sorted it 👍

[Jadallahthalj]

Pon  is red

[Addie15]

Hi there, @Jadallahthalj. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you @Jadallahthalj . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[TheHawk1]

PON is red.

[Chrisee]

@TheHawk1 the red light means a line fault so you need to report the fault to Sky so they can get Openreach out to sort it. 

[iStruggle]

@Anonymous 

Good morning,

Came downstairs today to a solid red PON light on our modem. It was fine when I went to bed last night at around 11pm.

I would appreciate any help you can provide.

Thanks 

[Chrisee]

@iStruggle you need to talk to Sky who should get Openreach to sort the issue. To make that simple I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

[iStruggle]

Amazing! Thanks, @Chrisee 

[iStruggle]

It seems like sky/openreach were aware. Couple of workmen already in the floor outside and the internet is back on. 

Thanks for your input.

[Tom-W19]

Thanks for escalating. We've sent an invite to @iStruggle.