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Discussion topic: PON light Red

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This message was authored by: Fac51

Message posted on ‎21 Nov 2024 06:19 AM

PON light Red

Hi my PON light is red and understand this is a fibre issue that BT Openreach would need to resolve. Is there a number I need to call either at Sky or BT...? Many thanks 

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This message was authored by: cookiemonsteruk

Message posted on ‎21 Nov 2024 06:38 AM

Re: PON light Red

Posted by a Superuser, not a Sky employee. Find out more

@Fac51 

 

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

 

To book an engineer if not working by 08:00

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This message was authored by: Fac51

Message posted on ‎21 Nov 2024 06:57 AM

Re: PON light Red

Thank you ... are you saying call 150 to book an engineer?

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Message posted on ‎21 Nov 2024 08:47 AM - last edited: ‎21 Nov 2024 09:00 AM

Re: PON light Red

Posted by a Superuser, not a Sky employee. Find out more

@Fac51 

 

If broadband is down then presumably a landline handset won't work.  150 from a Sky mobile should reach the same place, but it won't from another network.

 

It's Sky you need to contact: Openreach (not 'BT' in this context) doesn't accept direct fault reporting except for safety issues.

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