Discussion topic: PON light Red

This message was authored by: Fac51 · ‎21 Nov 2024

Hi my PON light is red and understand this is a fibre issue that BT Openreach would need to resolve. Is there a number I need to call either at Sky or BT...? Many thanks

This message was authored by: cookiemonsteruk · ‎21 Nov 2024

@Fac51

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

To book an engineer if not working by 08:00

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This message was authored by: Fac51 · ‎21 Nov 2024

Thank you ... are you saying call 150 to book an engineer?

This message was authored by: TimmyBGood · ‎21 Nov 2024

@Fac51

If broadband is down then presumably a landline handset won't work. 150 from a Sky mobile should reach the same place, but it won't from another network.

It's Sky you need to contact: Openreach (not 'BT' in this context) doesn't accept direct fault reporting except for safety issues.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

Discussion topic: PON light Red

PON light Red

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