PLEASE PLEASE HELP, SKY MAX HUB 😕

[mormegil]

 Once in the app go to the Broadban's section, choose product setting and then the hub and you can change the ssid and password to wait is already saved in your devices

all my ring devices laptops consoles and gaming pc all reconnected automatically or on next restart

[JR781]

Just gone into Max and having similar no ends of problems.  The connection is all over the place, the TV will not connect or the Sky stream whatsoever, just a blank screen when turn on.  The connection entirely drops out and even the heating turned itself on in the night so I have no clue what it is doing.  Has anyone else had some strange going ons after installing.  Original sky router was ok just the signal slightly weak in places.  

[Catmad90]

Hi, sorry to hear that you are experiencing similar issues, they will have to send an engineer out.

They told me to use my old router and put a booster into the living room. Until there is a complete update, the sky Max router is unusable for many. 

Hope you get it sorted 🤞

[QuantumPulse]

This is true. This works fine. But it is still impossible to separate the networks. In general, there are not many settings left for the Sky Max user. And this is very sad.

[GeoWolf58]

Had a Sky Tech Engineer out to mine. He explained that the white Sky Max Wi-Fi hub is a waste of time. It is the only piece of Sky equipment that is out of sync with the rest. Does not know why Sky still offers it.

[TimmyBGood]

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@GeoWolf58 wrote:

It is the only piece of Sky equipment that is out of sync with the rest. Does not know why Sky still offers it.

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Possibly because it's by far the newest  and really supposed to replace the other kit?

After PSTN switch-off at the end of next year all Q and earlier Hub models are obsolete because only the Sky Broadband Hub and Max Hub support Sky Talk Internet Calls.

In addition, the Sky Broadband Hub (released in 2019) will always be WiFi 5 rather than WiFi 6 and can never offer WPA3 because that requires hardware as well as software, which means Apple already regards it as antique.

[TimmyBGood]

Perhaps also worth noting that the Broadband Hub would be the last model developed in-house by Sky prior to acquisition by Comcast.  Max (and particularly the 'pods') is largely based on proprietary technology licensed in from Plume, and adoption of that was presumably heavily influenced by the new owners.

[Catmad90]

Hi, yes my engineer said exactly the same. I honestly don't know why they marketed and distributed this either?

Terrible product. 

[Chrisee]

@Catmad90 oddly I have been using the Sky Max SR213 hub for over 3 months with zero issues. Granted I dont have any of the pods but the SR213 hub seems perfectly fine. 

[GeoWolf58]

Since my problems with the Max Hub in the first 2 weeks, everything has been fine for nearly 2 months now. Sky did do some work with the signal to my hub from their end to iron out the issues. But the Max Hub is now delivering what i believe is a good service to me. The Wi-Fi signal is a lot better than the old Sky Q hub.