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Discussion topic: Outage?

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aisling_
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This message was authored by aisling_ This message was authored by: aisling_

Outage?

‎28 Nov 2024 07:01 PM

We just got sky installed yesterday and our internet just went. Called customer service and told them the alarm light on the box is red. They said that means there is an outage and to call back in 24hours if it's not back. Is this normal? Can't believe this as we've barely had it for a day!

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Chrisee
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Superuser
This message was authored by Chrisee This message was authored by: Chrisee

Re: Outage?

‎29 Nov 2024 08:25 AM

Posted by a Superuser, not a Sky employee. Find out more

@aisling_ unfortunately with new service there can be issues for example where the weld connecting the fibre service from the road to the fibre pigtail to the ONT is not perfect. Once sorted you should get a reliable service.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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