Outage manchester

[LuciaCole]

No internet since last night in Miles Platting anyone the same and any idea how long we need to wait? 

[Daniel0210]

@LuciaCole 

Sky usually quote 2 WORKING DAYS as a potential fix time due to the service level agreement in the UK between ISPs and Openreach for fixing a fault. Openreach claim to be successful within that timeframe in about 85% of cases.

Some repairs take longer, for example when a pole or cabinet has been damaged or Openreach need to dig the road up (after getting permission from the local council).

[TimmyBGood]

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@LuciaCole wrote:

any idea how long we need to wait? 

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Unfortunately the night before Christmas Eve really isn't a great time for such things to happen.

[JimM1]

@LuciaCole You can also run this via your mobile signal if it is working!

If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test! This should determine if there's an identified fault affecting multiple households.
https://www.sky.com/servicechecker