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Discussion topic: Outage in my area

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Avatar for AndreRecupero
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This message was authored by: AndreRecupero

Message posted on ‎10 Dec 2024 08:10 AM

Outage in my area

My broadband was down since Saturday Dec 07th and was said that will be back on in 48 hours but nothing yet. Is there a simple way to request a refund or any compensation for these down days?

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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎10 Dec 2024 08:38 AM

Re: Outage in my area

Posted by a Superuser, not a Sky employee. Find out more

@AndreRecupero 

 

https://www.sky.com/help/articles/auto-compensation 

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: AndreRecupero

Message posted on ‎11 Dec 2024 09:51 AM

Re: Outage in my area

Thanks TimmyBGood

I`m still off line and nobody from Sky knows what happened. 

I have to route the internet from my cell phone to "try" to work from home. Hope an compensation or a reimbusement be made in my account

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