Outage in South Wales villages

[AmandaDavies72]

There is a complete internet outage in the villages of Nelson, Treharris, Trelewis, Quakers Yard and Edwardsville.

Sky just keep offering bot support because there is no outage in the area according to them.

cant even call them because phone signals have reduced to snail pace and calls are failing. 

local businesses are affected and we can't report to get the issue resolved.

i have only got internet on my phone because I have an international e-Sim to travel with 5G and I am having to use that.

Any tips?

[Daniel0210]

@AmandaDavies72 
The first thing to try (even if you’ve already tried it) is to use this link to check to see if there are any broadband issues or outages nearby ~ (it doesn’t necessarily disclose a problem immediately and it can take an hour+ to update so perhaps try it again later).
https://www.sky.com/servicechecker
This should determine if there's an identified fault, perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.

🔹

Hub lights; This link provides information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Red light on ONT; See this link ~
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

Bad weather; Adverse weather can also impact your broadband.

Working from home; Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.