Discussion topic: Outage TN15
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Message posted on 12 Jan 2026 01:58 PM
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Outage TN15
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Message posted on 12 Jan 2026 05:26 PM
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Re: Outage TN15
@PGourlay while loss of connection can be down to an area issue it can equally be due to a fault on your line. If the line has been down for an hour tge service checker in the My Sky app shoulld walk you through some chdcks before offering to book an engineer should one be required.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Message posted on 13 Jan 2026 02:29 AM
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Re: Outage TN15
My elderly parents live in TN15 and have had same issue with their mini box. Tried to do all the usual and power all boxes down whilst FaceTiming them but nothing worked so am glad to see it's not just their one and they haven't done anything to it (they're always pressing stuff and deleting things with regards to IT).
Message posted on 13 Jan 2026 03:58 AM
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Re: Outage TN15
Their mini box problem could be connected to the Sky Q issue from Saturday morning and not be a broadband issue at all
https://helpforum.sky.com/t5/Sky-Q/No-satelite-signal/td-p/5185796
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
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Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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