Ordered Sky Max plus extender received Standard Router

[Monkers1]

I am a customer of 25 years plus (Diamond) that used to count for something with dedicated call centre in Glasgow.

Now I have to queue endlessly with repeated call backs (that's me calling back) to a call centre in wherever that's about as much use as a chocolate fire guard. 

After been reassured that I would receive the same kit as BT when switching I made the decision to move to Sky. I now find myself with a standard router after the wrong order was placed and now no Max Router or extenders available (someone forgot to place the order apparently). The call centre has now requested I ring back every 2-3 days to check stock and see when the Max router can be sent out - meanwhile I have an unreliable WiFi and buffering sky box! 

Think I'll be cancelling and going back to BT at this rate! Again! I was assured things had got better in the 2 years since I last tried to switch - obviously NOT.

disappointed customer again!

[caesarome]

@Monkers1 

You might want to register a complaint by filling in this online form:

https://www.sky.com/help/complaints

[TimmyBGood]

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@Monkers1 wrote:

After been reassured that I would receive the same kit as BT when switching I made the decision to move to Sky. 

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That would have been a fundamentally incorrect assurance: ISP hardware is almost always proprietary and performance varies considerably.

[JimM1]

@Monkers1 What model off equipment did you have with your BT broadband, list your model of the BT hub and any BT wireless ectenders that you had?