Order tracker status shows "Sky broadband cancellation"

[Stu777]

Hi.  I spoke to Virgin about changing over to them and afterwards spoke to Sky who matched the deal so I decided to stay.  My new contract includes SFBB so I'll need a new hub.  Looking at the order tracker screen on my account it shows the below message .  I have been back on to Virgin and they had started the account migration process but I'd also cancelled this so it shouldn't affect my connection - any ideas? 

[GD1 · Accepted solution]

@Stu777  You will beed to do as the message tells you, contact Sky,

You should also be aware that Virgin Media can't  take over your services, they use their own network not the Openreach network so it would be impossible for them to migrate your services from Sky.