Orange light on (internet) router.

[Stathie]

 

Internet keeps dropping out randomly, when looking at the router an orange light is displayed above the internet writing. Both me and my partner work from home and its becoming very frustrating! 

[Highlinder]

@Stathie  If the internet light is still amber then follow the directions in the information below.

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

[Stathie]

Hi, I tried going through these steps but it didn't pick up any faults on my system ? 

thanks 

[RyanBee1]

I am the same, 4 times in the 10 minutes. Sky app says no issues, however apparently no devices connected to my wifi

[Highlinder]

@Stathie  I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Greenfingers001]

Thanks for escalating this. We’ve sent Stathie an invite to chat.

[Lisa-P1987]

Thanks for chatting to us Stathie . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[Rezqo]

Having same issue , went off last week then came back on now all of sudden it went off can't fix issue 

[kewellguy]

We are currently having this issue.

As of today (5pm ish) the Internet drops out, then router recycles then Internet comes back on, only for this to repeat again. 

Eventually after an hour this stopped but now our download speeds are a third (about 20) of what we were getting (used to be about 60) with virtually no upload speed (about 1).

What can I do now? 

We've not changed anything in the house, this just started happening. 

[Chrisee]

@kewellguy it sounds like you have an older partial fibre connection which is having issues. It is possible that Sky's service checker in the My Sky app has picked up the speed drop in which case it is likely to offer to get an engineer to check your line. If it has not then call Sky and report the issue to see if they can get Openreach out to run a check.