Optical Network Terminal LOS light is red

[adrian810]

Optical Network Terminal LOS light is red, is it related to external construction near Colindale?

[Highlinder]

@adrian810  Is this in London?

[adrian810]

@Highlinder  - yeah it is in London, the light turn red all of a sudden this afternoon

[Highlinder]

@adrian810Looks like someone either cut the cable further down the line as you suspected. Have you ran the broadband test to see what it going on? Do you have any other way of cotacting Sky to report this fault?

Can you also check the service status please via the link below.

https://www.sky.com/help/servicestatus#/uk/issues 

[Ahi39]

Try running a test through the mysky app. If their is a fault you will be able to book an engineer from your phone 

[adrian810]

Have booked an engineer to come and take a look, however the status has been 'to be confirmed' for a couple of days already, so wonder how long does it take usually

[Chrisee]

@adrian810 standard response is 2 working days for domestic connections so unlikely to be fixed over the weekend.