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Discussion topic: Openreach not turned up

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This message was authored by CynicalSorcer This message was authored by: CynicalSorcer

Openreach not turned up

New customer, Openreach were supposed to fit FTTP today but so far no one has turned up?

Booked a day off for this and the openreach site says contact provider, sky virtualassistantt say contact openreach. Cant see a way to chat online with a real person, my hearing isn't the best.


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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk Answer

Re: Openreach not turned up

Posted by a Superuser, not a Sky employee. Find out more

@CynicalSorcer 

 

"OH Feed hoist required."

 

Overhead feed

 

As @jamesn123 indicated openreach will need a specialist hoist/cherry picker team which are in high demand

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This message was authored by jamesn123 This message was authored by: jamesn123

Re: Openreach not turned up

Posted by a Superuser, not a Sky employee. Find out more

@CynicalSorcer 
Sometimes Openreach wont turn up due to engineer availability or because they have identified that your install requires specialist kit or a specialist team. 

However I have no idea why the Sky virtual assistant is telling you to contact Openreach because they do not take customer queries, you have to go through Sky. 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Openreach not turned up

Posted by a Superuser, not a Sky employee. Find out more

@CynicalSorcer 

 

Could you enter your full postal address below and copy and paste the notes below the availability table

 

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

 

This would indicate to us any issues that @jamesn123 is referring to

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
CynicalSorcer
Topic Author
This message was authored by CynicalSorcer This message was authored by: CynicalSorcer

Re: Openreach not turned up

Hi, Thanks 🙂

 

Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential OH Feed hoist required.

FTTP is available and a new ONT may be ordered.

The exchange is not in a current fibre priority programme

As a WLR withdrawal exchange, product restrictions apply

SOADSL is not restricted at the exchange

 

 

 

 

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.

 

 

 

 

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

 

 

 

 

 

 

 

 

 

 

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

 

 

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

 

 

 

 

 

ADSL, ADSL2+ and SOADSL availability: If shown at FTTP or SOGEA premises,ADSL, ADSL2+ and SOADSL are not available to order due to WLR Withdrawal stop sell rules. CPs should order FTTP or SOGEA. Copper products are only available by exception.

Thank you for your interest

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk Answer

Re: Openreach not turned up

Posted by a Superuser, not a Sky employee. Find out more

@CynicalSorcer 

 

"OH Feed hoist required."

 

Overhead feed

 

As @jamesn123 indicated openreach will need a specialist hoist/cherry picker team which are in high demand

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
CynicalSorcer
Topic Author
This message was authored by CynicalSorcer This message was authored by: CynicalSorcer

Re: Openreach not turned up

Would have been nice if someone let me know!

I'd say it was a wasted day off but videogames and takeout is never a waste

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Openreach not turned up

Posted by a Superuser, not a Sky employee. Find out more

@CynicalSorcer 

 

Call sky tomorrow when openreach should have updated sky 👍

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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