Openreach insall engineer needs a lifter, how long can I expect to wait?

[Khanny]

Hi, I have waited 2 weeks for an engineer to come and install a phoneline and set up broadband following a house move, he has been today and spent a good 3 hours trying to sort it but was unsuccessful and left saying he needs a lifter to get high enough to fix the problem.  

I have tried to call Sky to get an update on a likely ETA but nobody can help and they are passing me around from dept to dept.  Just wondered if anybody else had had a similar problem and how long you waited?

Thanks

[TimmyBGood]

@Khanny 

Unfortunately that's just impossible to predict, because it requires both the hardware to be available in your local area and personnel trained and certified to operate it.

[Khanny]

Thanks @TimmyBGood as far as I know everything is there and available, they just need a lifter to be able to get high enough on the pole.

[TimmyBGood]

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@Khanny wrote:

they just need a lifter to be able to get high enough on the pole.

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Yes, that's the hardware I'm referring to.

[MarkGoldsmith]

Also has as openreach that is doing the work, there updates back to Sky unfortunately won't be that quick. Its highly likely it may be a couple of days before Openreach provide an update back to Sky.