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This discussion topic has been answered Discussion topic: Openreach down after storm Amy

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This message was authored by: DrDB

Openreach down after storm Amy

We live in a Scottish island that has been cut off by Storm Amy since Friday. 
we can't get Sky until Openreach fix the cable which could be weeks. 
I want to register this with Sky but cannot get hold of anyone. 
there has been no phone signal either so impossible. 
VOIP is absolutely useless in an emergency. Only the few people still with an old copper wire phone or Starlink have had any contact. 
any advice would be helpful. Thanks 


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This message was authored by: JimM1 Answer

Re: Openreach down after storm Amy

@DrDB Find a helpfull sky user neighbour and call them to complain! Otherwise use the online complaints form!

 

How to make a Sky complaint | Sky Help | Sky.com | Sky Help | Sky.com

 

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This message was authored by: Daniel0210

Re: Openreach down after storm Amy

Posted by a Superuser, not a Sky employee. Find out more

@DrDB wrote:

We live in a Scottish island that has been cut off by Storm Amy since Friday. 


@DrDB 

Do you live in the Shetland Islands as discussed here?
https://helpforum.sky.com/t5/Broadband/Broadband-Outage-in-Shetland-Islands-for-SKY-customers/td-p/5...


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

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with:
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This message was authored by: JimM1 Answer

Re: Openreach down after storm Amy

@DrDB Find a helpfull sky user neighbour and call them to complain! Otherwise use the online complaints form!

 

How to make a Sky complaint | Sky Help | Sky.com | Sky Help | Sky.com

 

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This message was authored by: DrDB

Re: Openreach down after storm Amy

No but thanks I'll have a look 

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This message was authored by: DrDB

Re: Openreach down after storm Amy

Thanks but every fibre user on the island comes via an Openreach cable which apparently broke 600 metres offshore! So no neighbours have a connection. 

Thanks for that link though. That's what I was looking for but the online chatbot couldn't help and eventually pointed me to this community page. 

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