Open reach not arriving

[Pa43]

Reported no show from open reach yesterday as I had a day off work, no phone call or text from the team and nothing happened. But I have lost my WiFi connection since switching to my new contract as no open reach modem fitted yet 

[Chrisee]

@Pa43 you should be compensated for the missed appointment see Customer Auto-Compensation | Sky Help | Sky.com

However you need to check with Sky as to what is happening so I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

[-Heather-]

Hi @Pa43, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141