This discussion topic has been answered Discussion topic: Open reach engineer rescheduled
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Message posted on 23 Jan 2024 01:57 PM
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Hi, so basically an open reach engineer was due to come out yesterday to connect my line for broadband however they were held back due to the weather. Today they text me and I have rescheduled for them to come out tomorrow morning which they have confirmed with me however on my sky account under 'engineer visit' it says 'action needed' and that there was a problem with my order. Just wondering if the app hasn't updated as maybe open reach haven't informed sky they have rescheduled or if I need to contact sky?
many thanks
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Message posted on 23 Jan 2024 04:47 PM
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If you have spoken with Openreach directly its unlikely that Sky's systems have caught up
Myself & Others offer our time to help others, please be respectful.
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Message posted on 23 Jan 2024 04:47 PM
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If you have spoken with Openreach directly its unlikely that Sky's systems have caught up
Myself & Others offer our time to help others, please be respectful.
Message posted on 23 Jan 2024 05:12 PM
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Re: Open reach engineer rescheduled
@jamesn123 I thought that might be the case thanks for the reply mate appreciate it 👏
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