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Discussion topic: Only one option on contract renewal
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Only one option on contract renewal
‎22 Mar 2025 07:32 PM
Hi,
My current contract expires in 3 days, so I went looking for a contract renewal with a better deal. As a +50% charge increase for the same service is... crazy.
Thing is, it only shows me one option. I am currently on Full Fibre 500 but the only renewal option that gives me is to upgrade to Full Fibre 900. They also list an extra £10 for installment, which is totally unnecesary as well.
Funny thing is if I try to make a contract as if I were a new customer, it will show me the whole list of services (from Full Fibre 75 to 900).
Anyone can help me with this?