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Discussion topic: Only one option on contract renewal

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This message was authored by Ant220 This message was authored by: Ant220

Only one option on contract renewal

Hi, 

 

My current contract expires in 3 days, so I went looking for a contract renewal with a better deal. As a +50% charge increase for the same service is... crazy. 

 

Thing is, it only shows me one option. I am currently on Full Fibre 500 but the only renewal option that gives me is to upgrade to Full Fibre 900. They also list an extra £10 for installment, which is totally unnecesary as well. 

Funny thing is if I try to make a contract as if I were a new customer, it will show me the whole list of services (from Full Fibre 75 to 900). 

 

Anyone can help me with this?