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@Becky20111 if by 'loss of WiFi" you mean your hub is losing its connection to the Broaband line which is indicated by the leds on the unit (see https://www.sky.com/help/articles/hub-lights-explained-start) then run the Service Checkervin the My Sky app which works overca mobile connectiin which shoukd offer an engineer toncheck your line ssving you a phone call. If it doesnt call Sky to report the issue.
========================================================= 65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
