One touch switch

[SuzyT68]

How does one switch touch work, leaving virgin to sky and they said they should be notified by this and want to make sure it happens ?

[Chrisee]

@SuzyT68 the system leaves the gaining provider in your case Sky to inform Virgin of the date the switch happened so if dates slip you do not lose a connection. The most common issue is where the customer has cancelled directly with their old provider which dtops it being a One Tiuch Switch with the flexibility on dates.. 

[SKY1992bf]

@SuzyT68  beware one touch switch only covers broadband 

it doesn't cover tv services (including iptv services) these remain the customers responsibility to cancel with their current provider directly)

[Me134]

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@SKY1992bf wrote:

@SuzyT68  beware one touch switch only covers broadband 

it doesn't cover tv services (including iptv services) these remain the customers responsibility to cancel with their current provider directly)

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Probably doesn't apply to Virgin anymore as you can't have their TV without the broadband so OTS does terminate the TV services as well. I am presuming that this applies to all VM customers by this point, it certainly worked that way when I used OTS earlier this year to come back to Sky from VM for the broadband.

[SKY1992bf]

@Me134  But can virgin tv run on any isp or is it locked to their own network, if it's locked then true otherwise op would still need to cancel tv I would assume 

[Me134]

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@SKY1992bf wrote:

@Me134  But can virgin tv run on any isp or is it locked to their own network, if it's locked then true otherwise op would still need to cancel tv I would assume 

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I presume that it can run on any ISP but if you cancel their BB then you're also cancelling their TV regardless. I had their little Streaming puck with their BB at the same time as I had Sky Q. VM cancelled both (without me requesting it) when I used OTS to change back to Sky BB.