On demand not available for months

[Trokey90]

Sky is working but catch up and on demand keeps saying connect to broadband, I have reset everything multiple times and it still isn't working. It has now been months and I cannot get through to speak to anyone about this. I've been paying for half a service really.

[cookiemonsteruk]

@Trokey90 

Do you have sky q, sky stream/glass, or sky +hd

[Trokey90]

I have Sky+ HD, I have tried to reconnect the wifi every way possible apart from WPS as the router I have doesnt have a WPS button on it. (I had it installed 2024) 

[TimmyBGood]

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@Trokey90 wrote:

as the router I have doesnt have a WPS button on it. (I had it installed 2024) 

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The WPS button on the Sky Broadband Hub and Max Hub models are low down on the right hand edge of the router body.

 

[Trokey90]

Thanks, I have just tried this and it is still showing there is a problem connecting to the network. I'm able to connect everything else to the WiFi but not the sky box for some reason it keeps saying there is a problem.

[TimmyBGood]

@Trokey90 

Do you have a white Max Hub?

Sky+ HD is too old to connect to the default WPA3-T wireless encryption used by Max.

You'd need to reduce the wireless security level from WPA3 to WPA2-PSK using the Hub settings in the My Sky app.