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Discussion topic: On demand not available for months

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Message posted on ‎09 Jan 2025 09:48 AM

On demand not available for months

Sky is working but catch up and on demand keeps saying connect to broadband, I have reset everything multiple times and it still isn't working. It has now been months and I cannot get through to speak to anyone about this. I've been paying for half a service really.

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This message was authored by: cookiemonsteruk

Message posted on ‎09 Jan 2025 09:51 AM

Re: On demand not available for months

Posted by a Superuser, not a Sky employee. Find out more

@Trokey90 

 

Do you have sky q, sky stream/glass, or sky +hd

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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Message posted on ‎16 Jan 2025 02:56 PM

Re: On demand not available for months

I have Sky+ HD, I have tried to reconnect the wifi every way possible apart from WPS as the router I have doesnt have a WPS button on it. (I had it installed 2024) 

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Message posted on ‎16 Jan 2025 04:21 PM - last edited: ‎16 Jan 2025 04:22 PM

Re: On demand not available for months

Posted by a Superuser, not a Sky employee. Find out more
@Trokey90 wrote:

as the router I have doesnt have a WPS button on it. (I had it installed 2024) 

The WPS button on the Sky Broadband Hub and Max Hub models are low down on the right hand edge of the router body.

 

1000004804.png

 

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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Message posted on ‎16 Jan 2025 05:57 PM

Re: On demand not available for months

Thanks, I have just tried this and it is still showing there is a problem connecting to the network. I'm able to connect everything else to the WiFi but not the sky box for some reason it keeps saying there is a problem.

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Message posted on ‎16 Jan 2025 06:16 PM - last edited: ‎16 Jan 2025 06:16 PM

Re: On demand not available for months

Posted by a Superuser, not a Sky employee. Find out more

@Trokey90 

 

Do you have a white Max Hub?

 

Sky+ HD is too old to connect to the default WPA3-T wireless encryption used by Max.

 

You'd need to reduce the wireless security level from WPA3 to WPA2-PSK using the Hub settings in the My Sky app.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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