31 Mar 2024 02:51 PM
When should I send old router back after upgrading to fttp from fttc
31 Mar 2024 04:14 PM
Posted by a Superuser, not a Sky employee. Find out more@raymond18 If they send you packing for it or ask for it back then you can ask them to send materials to pack it in. If they do keep that proof of posting very safe and if they do then come back to you that it was not sent you have it to prove you did.
31 Mar 2024 03:14 PM
Posted by a Superuser, not a Sky employee. Find out more@raymond18 Did Sky send you a new router for your service, what router did you have and what have you got now from the link below.
https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub
31 Mar 2024 03:16 PM
Hi yes sky sent me a sr203, to replace er115.
31 Mar 2024 03:50 PM
Posted by a Superuser, not a Sky employee. Find out more@raymond18 Would keep hold of it until Sky ask for it. But going by what is going on with the er115 now going obsolet you might not have to send it back again. So just wait to see if Sky asks for it back.
31 Mar 2024 03:55 PM
Thanks for reply, I just didn't want to get charged for not sending back.
31 Mar 2024 04:14 PM
Posted by a Superuser, not a Sky employee. Find out more@raymond18 If they send you packing for it or ask for it back then you can ask them to send materials to pack it in. If they do keep that proof of posting very safe and if they do then come back to you that it was not sent you have it to prove you did.
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