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Discussion topic: Old router

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This message was authored by raymond18 This message was authored by: raymond18

Old router

When should I send old router back after upgrading to fttp from fttc 


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This message was authored by Highlinder This message was authored by: Highlinder Answer

Re: Old router

Posted by a Superuser, not a Sky employee. Find out more

@raymond18  If they send you packing for it or ask for it back then you can ask them to send materials to pack it in. If they do keep that proof of posting very safe and if they do then come back to you that it was not sent you have it to prove you did.



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This message was authored by Highlinder This message was authored by: Highlinder

Re: Old router

Posted by a Superuser, not a Sky employee. Find out more

@raymond18  Did Sky send you a new router for your service, what router did you have and what have you got now from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 



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raymond18
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This message was authored by raymond18 This message was authored by: raymond18

Re: Old router

Hi yes sky sent me a sr203, to replace er115.

This message was authored by Highlinder This message was authored by: Highlinder

Re: Old router

Posted by a Superuser, not a Sky employee. Find out more

@raymond18  Would keep hold of it until Sky ask for it. But going by what is going on with the er115 now going obsolet you might not have to send it back again. So just wait to see if Sky asks for it back.



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raymond18
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This message was authored by raymond18 This message was authored by: raymond18

Re: Old router

Thanks for reply, I just didn't want to get charged for not sending back.

This message was authored by Highlinder This message was authored by: Highlinder Answer

Re: Old router

Posted by a Superuser, not a Sky employee. Find out more

@raymond18  If they send you packing for it or ask for it back then you can ask them to send materials to pack it in. If they do keep that proof of posting very safe and if they do then come back to you that it was not sent you have it to prove you did.



If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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