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Discussion topic: ONT box

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This message was authored by: Slidhl

ONT box

I have an openreach ONT box. Everything was working fine but now I have lost my broadband and WiFi. The only light on solid is the power light. Every 5 or 10 minutes the LAN light flashes once then stops. There are no lights on the LOS or PON. .Any suggestions
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This message was authored by: Chrisee

Re: ONT box

Posted by a Superuser, not a Sky employee. Find out more

@Slidhl there is fault with the fibre feed which needs help from the network operator who are eitherOpenreach or City Fibre. As a first step log into the My Sky app using a mobile connection and run the service checker which should pick up thecfaultvwithin an hour of it happening when it does it will run you through a few steps offer to book an engineer or indicate itsxa known issue.

 

Alternstively you can call Sky go through the same steps.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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