Broadband
0

Discussion topic: ONT Relocation

Reply
Tom176
What's this?
This message was authored by Tom176 This message was authored by: Tom176

ONT Relocation

‎02 Oct 2024 07:31 PM

Hi, I want to move the location of the ONT and router. The WiFi signal in parts of the house is poor. I can't run an Ethernet cable to the location that I want. How do I go about moving it? Do I need to contact yourselves or BT? Many thanks

Report post
Post 1 of 2
163 Views
Reply
0 Likes
Reply

All Replies

TimmyBGood
What's this?
Superuser
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: ONT Relocation

‎02 Oct 2024 07:37 PM

Posted by a Superuser, not a Sky employee. Find out more

@Tom176 

 

'BT' in this context is a competing ISP.  You'd need to contact Sky and they book Openreach or one of their own fibre-trained staff: there's a fee for the work.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Report post
Post 2 of 2
159 Views
Reply
0 Likes
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion