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Discussion topic: ONT Relocation

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Tom176
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This message was authored by Tom176 This message was authored by: Tom176

ONT Relocation

‎02 Oct 2024 07:31 PM

Hi, I want to move the location of the ONT and router. The WiFi signal in parts of the house is poor. I can't run an Ethernet cable to the location that I want. How do I go about moving it? Do I need to contact yourselves or BT? Many thanks

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TimmyBGood
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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: ONT Relocation

‎02 Oct 2024 07:37 PM

Posted by a Superuser, not a Sky employee. Find out more

@Tom176 

 

'BT' in this context is a competing ISP.  You'd need to contact Sky and they book Openreach or one of their own fibre-trained staff: there's a fee for the work.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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