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Discussion topic: Nw

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This message was authored by: iana69

Message posted on ‎06 Oct 2024 06:57 PM

Nw

I'm a new Sky customer (recently moved house).  We have some smart bulbs that I'd like to connect to our hub.  I've followed some of the online posts about changing to 2.4GHZ but still can't manage to get them connected (completely IT illiterate).  Tried ringing Sky - not able to speak to anyone to try to resolve.  Why do they make assumptions that people can troubleshoot and sort IT problems themselves? 

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Avatar for cookiemonsteruk
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This message was authored by: cookiemonsteruk

Message posted on ‎06 Oct 2024 07:06 PM

Re: Nw

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@iana69 

 

What colour sky hub do you have?

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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This message was authored by: iana69

Message posted on ‎09 Oct 2024 06:02 PM

Re: Nw

The hub is black

thr model number is SR203

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Message posted on ‎09 Oct 2024 06:10 PM

Re: Nw

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@iana69 

 

Follow the steps below . If your are using a mobile app to set up the smart bulbs the mobile will now sef 2 seperate network names choose the network name for 2.4 and the bulbs will follow

 

https://helpforum.sky.com/t5/Broadband-Talk/How-to-separate-WiFi-bands/ba-p/3530610

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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