NowTV Broadband

[Theonlytexaspet]

I have Nowtv broadband, I received email that it was going to be provided by Sky and it disappeared from NowTv account. I don't know how to access my broadband on Sky. No details were sent. I've emailed, created same user id. And nothing? I'm still paying for it, but no way to find my account? Anyone else had this issue?

thanks

Alex

[Chrisee]

@Theonlytexaspet I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

Given the chat agent will need to identify your account have your bank details that you use to pay the bills  to hand as hopefully they can use these to take you through the security questions.

[Theonlytexaspet]

Thank you 🙂

[Lisa-P1987]

Thanks for escalating this. We’ve sent Theonlytexaspet an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[JulieG2]

I have exactly the same p;roblem as @Theonlytexaspet .

Can this be forwarded also to Sky please?

[JulieG2]

Same issue as @Theonlytexaspet regarding NOW TV Broadband account

Hi there - impossible to find any details of my account with Sky for NOW TV Broadband - or at least, that's what it used to be called!

As he said too, am still p;aying for it of course!

Thanks in advance for any help

[Chrisee]

@JulieG2 I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

See here forchow tge escalation works Escalating a post to a Sky expert | Sky Community

[Lisa-P1987]

Thanks for escalating. Our community messaging team does now have access to these Now/Sky accounts, 

Please use the contact info on the bottom of this link   Your Sky Contract | Sky Help | Sky.com | Sky Help | Sky.com  to contact our team regarding your account @JulieG2  and @Theonlytexaspet 

[Theonlytexaspet]

Hi all following, I was told to talk to someone in their chat after waiting half hour in queue they told me it's handled by a dedicated team and to call a number. For some reason this community won't let me share that number, but if anyone wants it, send me a message.

im calling on Monday and will provide an update.

thanks

Alex

[JulieG2]

Lisa-P1987

I'm new to this forum, so still finding my way around how to use it.

Your information leads to nothing connected with Nowtv and nothing that offers a private chat.  

[JulieG2]

Or a way to contact your team. 

[Theonlytexaspet]

The number they gave and forgive me, won't let me post the full number, will have to write the numbers 03442 fourty one fourty one fourty one

[chester24]

Same problem as above....I also can't access NOW Broadband account.

[Teenlang]

I'm Having the same problem , I help my mum by managing her account - just noticed that she is paying Now, and her Sky TV -  I would like to take up the offer at £39/ month for the broadband and TV package, but I'm going round in circles 

[EdwJ]

Same problem, help me please