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Discussion topic: Not getting guaranteed 100Mb/s download speed

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This message was authored by: Dee661

Message posted on ‎25 Oct 2024 04:55 PM

Not getting guaranteed 100Mb/s download speed

We have upgraded more than 14 days ago to this WiFi and it is guaranteed at 100Mb/s. We are experiencing ~23Mb/s instead. We work from home and are having important work calls interrupted by internet access that drops out and is very slow. 

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This message was authored by: TimmyBGood

Message posted on ‎25 Oct 2024 05:17 PM - last edited: ‎25 Oct 2024 05:18 PM

Re: Not getting guaranteed 100Mb/s download speed

Posted by a Superuser, not a Sky employee. Find out more

@Dee661 

 

100Mbs would be the Guaranteed Minimum Download Speed delivered to the Hub over optical cable*, not from the Hub to any wireless device.

 

* or copper phone line for G.fast

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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