@LG32
The checker on the app (when it is working) looks for issues in your area so might not pick up on a n=an issue with your line only.
So try running this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
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