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Discussion topic: Activation date is confusing?

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Avatar for Cyberrich
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This message was authored by: Cyberrich

Message posted on ‎13 Aug 2026 07:56 PM

Activation date is confusing?

I have arranged to swich to sky on September 12th when my virgin contract ends but I've just seen in the email that sky have set the activation date for broadband on August 28th. Shouldn't this be on September 12th?

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Avatar for Chrisee
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This message was authored by: Chrisee

Message posted on ‎13 Aug 2026 09:31 PM

Re: Activation date is confusing?

Posted by a Superuser, not a Sky employee. Find out more

@Cyberrich your switch will be set for the first date the network operator has available. If Virgin charge you for esrly czncellation you should be zble to claim a credit from Sky see https://www.sky.com/help/articles/switching-credit-offer

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎13 Aug 2026 09:32 PM

Re: Activation date is confusing?

Posted by a Superuser, not a Sky employee. Find out more

@Cyberrich 

 

If your switch involves physical intervention (such as the installation of an FTTP circuit) then you've probably been allocated the next date there are personnel available.

 

If this results in an early termination fee being levied by Virgin you can claim it back as an account credit from Sky.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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