0

Discussion topic: No wifi

Reply
This message was authored by: Don81

No wifi

I have done a connection test which is saying all is good yet all devices in the house have become disconnected and will not re connect?
Reply

All Replies

This message was authored by: Jan137

Re: No wifi

The same for me in Penzance my hub has two red lights showing yet the sky service checker says everything is fine 

This message was authored by: Anonymous

Re: No wifi

Are you within cooling off period of contract?

This message was authored by: Jan137

Re: No wifi

No I've been with them for 25 years 

This message was authored by: caesarome

Re: No wifi

Posted by a Superuser, not a Sky employee. Find out more

@Jan137 

It could be overnight maintenance taking place.

 

@Don81 

If a rebooted of the hub doesn't fix it then try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.


If this is of no help give Sky a call to report it to them.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Reply