Discussion topic: No Internet even though the check says i have Internet. My tv is also plugged in to router
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Message posted on 22 Aug 2025 01:08 AM
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No Internet even though the check says i have Internet. My tv is also plugged in to router
I have no unreceived via WiFi or ethernet but a check run says i have Internet .
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Message posted on 22 Aug 2025 01:16 AM
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Re: No Internet even though the check says i have Internet. My tv is also plugged in to router
No Internet, no WiFi even with ethernet plugged in .
Message posted on 22 Aug 2025 05:21 AM
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Re: No Internet even though the check says i have Internet. My tv is also plugged in to router
When there are issues between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 22 Aug 2025 05:39 AM
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Re: No Internet even though the check says i have Internet. My tv is also plugged in to router
It could be overnight maintenance taking place.
If it still down later then the first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker
If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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